Claims & Returns
There is a lot of detail below. Here's a quick summary of some important things to know
When you get a shipment from Legion Paper, it is VERY important to inspect the shipment before the carrier leaves. Note any damage on the delivery receipt. This is the single most important thing you can do in order to get freight claims resolved. If the carrier won't wait for you to inspect, note that on the delivery receipt.
If you would like to return something to us, let us know and get an RMA number from us. Our warehouses turn their nose up at returns without RMA numbers and refuse delivery. Plus, if you want to get credited an RMA number will speed the process.
Inspect the paper before you print, cut, fold, score, punch, put your coffee cup down on it or anything else for that matter. We can't take back paper that's not in the same condition as when it left our warehouses.
The Official Claims & Returns Policy
All claims of any nature pertaining to shipments must be made in writing within 15 days of the receipt of merchandise otherwise claims will not be allowed.
In the event of damage incurred in transit, a description of visible damage should be written on the trucker's delivery receipt at the time of delivery and damage claims must be filed immediately with the delivering carrier. Althought Legion Paper cannot be help responsible for any such damage, we will proviee any information and assitance necessary with filing a claim.
We cannot accept any claims report beyond a 15 day period from receipt of order.
No claims will be allowed after the paper is cut, printed, punched or otherwise altered.
No returns will be authorized without approval
Special order items cannot be returned.
All cancellations of stock items by the customer will be subject to a 15% reconditioning charge plus freight bothy ways.
Please call for a return authorization (RMA) number and our return shipping address. No returns will be accepted without an RMA number.
It is the consignee's responsibility to verify that all cartons, palets and containers are accounted for, and exhibits no damage, when receiving shipments. Neglect to do so will foreit your right to contest missing or damaged items on the shipment order. Once a shipment is signed for as complete or in good ocndition, the carrier will not honor any claims.